kuzuwata Refund Policy

Personalized Products

Due to the custom nature of our products, we do not offer returns on personalized items. However, we stand behind the quality of our work 100%.

If you're unsatisfied with the quality of your product, please submit a Replacement Request within 7 days of receiving your order.

You have a 24-hour window after placing your order to request cancellations or modifications. Please contact us promptly if changes are needed.

To be considered for a refund or exchange:

Contact us within 7 days of receiving your product.
Submit a detailed complaint with clear photos of the item.
Our team will review your case and determine if a replacement or refund is appropriate.

Standard Shipping: Delivery times are estimates and not guaranteed. We cannot issue refunds for delays.
Express Shipping: Express shipping fees are non-refundable. Failed deliveries may incur a re-shipping fee.

If your package is confirmed as undelivered, we will remake and reship your order at no additional cost.

If the return is due to a customer error, the customer is responsible for return shipping costs.
If the return is due to a mistake on our part (damaged or incorrect items), we will cover the return shipping costs.

For any questions or concerns about our refund policy, please contact our customer service team.